Refund policy

At Nova Hardware, we work hard to provide high-quality products. If you are not fully satisfied, please review our return and refund guidelines below.

1. Returns & Exchange Policy

We accept returns/exchanges under the following conditions:

Return request must be made within 7 days of delivery.
Product must be unused, undamaged, and in original packaging.
Customer must provide proof of purchase (order number, invoice, etc.).

Non-Returnable Items

Custom-made or customized products
Products damaged due to misuse
Items on clearance/sale
Installed hardware products

2. Refund Policy

Refunds are issued if:

You receive a damaged or defective item
You receive the wrong product
Your order is lost in transit

Refund Method

Refunds may be issued through:

Bank transfer
Store credit
Original payment method (depending on the gateway)

Shipping charges are non-refundable unless the error is from our side.

3. Return Shipping

If the return is due to our mistake (wrong/damaged item), we cover the shipping cost.
If the return is due to customer preference, the customer pays the return shipping fee.

4. How to Request a Return

Full Name
Order Number
Reason for return
Photos/videos (if product is damaged)

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